Ordering Questions
For orders received through our website before 11:00 am, same-day pickup service is available from 1:00 pm to 4:30 pm at our warehouse locations in Calgary and Toronto. For orders received after 11:00 am, next-day pickup service is available between 1:00 pm and 4:30 pm, excluding Saturdays and Sundays.
Calgary Pickup Address:
6023 4th Street SE, Bay 6023, T2H 2A5, Calgary, Alberta, Canada.
Calgary Pickup Instructions:
Please go back around to the back of the warehouse to the doors marked Bay 6023 and Shipping and Receiving. Your order will be ready for you there.
Toronto Pickup Address:
207 Weston Rd, Suite 100, Toronto, ON M6N 4Z3
Toronto Pickup Instructions:
Once you arrive, please give us a call at +1 (587) 601-1968.
We offer free shipping on all orders over $200 within the United States and most of Canada. A $20 delivery fee applies to orders between $1 and $199.99.
All of our paddle boards come with a full set of paddleboarding equipment, including a Newell Premium Stand Up Paddle Board, a 3-piece adjustable paddle, a carrying/storage bag, a safety leash, a repair kit, a double-action manual air pump, a limited lifetime warranty, and a kayak seat.
Do not store your board in direct sunlight; keep it in shaded areas such as garages, sheds, carports, or inside your house when not in use. Extreme heat will damage boards and accessories, and this is not covered under your warranty. Newell Paddle Boards are made of double-layer PVC; however, they can still puncture upon impact with sharp objects or surfaces. So, be mindful of what you are dragging your boards across, or carry them in such a way that they don't drag.
After each use, rinse your board with fresh water to remove any residue from your adventure. This is especially important when the board is used in saltwater.
When the board is not in use, deflate it and store it inside the included carrying bag. Ensure the board is stored out of the elements, including extreme hot or cold temperatures.
For more information, please check out our blog post
Truth be told, it's mostly a question of transportation, storage, and price:
Hard boards: more efficient, stable, versatile, and effective.
Inflatable boards: more robust, easier to transport, easier to store, and less expensive.
The construction of Newell inflatable stand up paddle boards (iSUPs) is one of the best in North America. Our technology ensures that our boards are twice as rigid as entry-level models, offering similar rigidity to that of hard SUPs. The carrying bag and accessories are also of high quality. Our inflatable SUPs also come equipped with a double-action pump, SUP/Kayak seat and high-quality center fin.
The technology used in constructing Newell inflatable paddle boards involves X-shaped drop stitches that intersect between two woven membranes, enhancing the solidity of our paddle boards.
Warranty & Repairs
All Newell Inflatable Paddle Boards come with a limited lifetime warranty. Damage due to misuse or negligence is not covered.
Generally, the pressure gauge will start to register a pressure reading after the board reaches 7 PSI, which usually takes about 90-110 pumps. Ensure the pressure gauge isn’t loose and that the dial on your pump is not stuck between settings.
All Newell Inflatable stand up paddle boards are made with military-grade PVC and are built to withstand minor impacts to rocks, wood pilings or sunken objects. Caution is recommended when you encounter harsh terrain. Punctures caused by extreme conditions are not covered under warranty.
Marine PVC glue from any local hardware store will work just perfect!
- Cut out a piece of the patch just big enough to cover the hole.
- Clean the patch and board (the area that will get glue) with an alcohol wipe - allow it to dry.
- Apply glue to each side (patch and board) and let the glue sit for a minute to get tacky.
- Place the patch on board over the hole and clamp it down (bar clamps or hand clamps work best) for about 12 hours. You can also use a heavy weight (> 10 kg) if you do not have clamps. That should do it. If your patch is too big, you will have to do little sections at a time (whatever you can compress with weight/clamps), that is why you don't want to use the full patch that comes in the repair kit.
- As always, if you need further assistance, please contact us.
Paddling Questions
Tip 1: Always ensure that the paddle blade faces toward you.
Tip 2: When paddling to the right of your board, grip the handle with your left hand. When paddling to the left, use your right hand on the handle.
Tip 3: Avoid placing both hands on the shaft simultaneously. Opt for one hand on the handle for power and the other on the shaft for control.
Tip 4: Extend both arms shoulder-width apart. The hand on the handle generates power, while the hand on the shaft guides your movement.
Tip 5: Extend your paddle forward, immerse the blade vertically in the water, and pull it straight towards your feet to maintain parallel movement with the board.
Tip 6: To travel straight, alternate your strokes evenly on both sides of the board.
1-piece paddle: Fixed paddles are more efficient and sturdy. They can be cut to your preferred length.
2-piece paddle: Adjustable paddles are robust and perfect for accommodating various users.
3-piece paddle: Removable paddles are ideal for compact storage, such as fitting into your inflatable board's bag or a car.
Yes, that is not a problem! On your next adventure, make sure to add the few PSI you lost to maximize your experience on the water. However, never leave your paddle board in the sun! The heat could increase its pressure even more.
The recommended pressure is 15 PSI. Newell Paddle Boards can hold up to 18 PSI; however, you will not gain much in terms of performance and rigidity by inflating the board beyond 15 PSI.
The Newell 12V electric pump requires a 12V car cigarette lighter plug.
It is important to rinse your board well and store it out of the sun. Weather permitting, it is always best to store your board in its carry bag when it is completely dry to avoid moisture build up.
Fred or Kristine, our customer service paddlers, are the best to help you!
- Shoot us an email at hello@newelloutdoors.ca
- Call us at +1 (587) 601-1980
- Chat with us online through the Messenger App (bottom right corner of the screen).
Also..
Yes! Your dog’s nails will not pop the PVC and they ride well on any of our paddle boards.
Yes! Newell Inflatable Stand Up Paddle Boards are rigid enough to maintain stability during yoga practice. They provide sufficient cushioning to relieve pressure on pressure points while performing various positions, ensuring an effective and comfortable yoga experience.
